Terms of Use

Last Updated: September 16, 2024

Welcome to jade-cove.com. By accessing and using this website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website.

Acceptance of Terms

These Terms of Use constitute a legally binding agreement between you and jade-cove.com. By using our website, you confirm that you accept these terms and agree to comply with them.

Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website
• Interfere with or disrupt the website or servers
• Transmit any harmful or malicious code
• Collect or harvest information about other users
• Use automated systems to access the website without permission

Intellectual Property Rights

All content on this website, including text, images, logos, designs, and code, is the property of jade-cove.com or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

Product Information and Pricing

We make every effort to display our products and services accurately. However:

• Product colors may vary slightly due to natural wood variations and screen settings
• Prices are subject to change without notice
• We reserve the right to modify or discontinue products at any time
• All dimensions and specifications are approximate

Order Process

When you submit an order inquiry through our website:

• Your submission constitutes an offer to purchase
• We will review your order and provide a detailed quote
• A binding contract is only formed when we accept your order in writing
• We reserve the right to refuse any order for any reason
• Payment terms will be specified in the order confirmation

Custom Orders

For custom wooden signs:

• Design approval is required before production begins
• Custom orders are non-refundable once production has started
• Production timelines are estimates and may vary
• Minor variations in wood grain and color are natural and expected

Shipping and Delivery

Shipping terms will be provided with your order confirmation. We are not responsible for delays caused by shipping carriers or customs processing.

Returns and Refunds

Due to the custom nature of our products, returns are only accepted in cases of:

• Manufacturing defects
• Damage during shipping (must be reported within 48 hours of delivery)
• Significant deviation from approved design

All return claims must be submitted within 7 days of delivery with photographic evidence.

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product in question
• We are not responsible for damage caused by improper installation or use
• Natural wood characteristics are not considered defects

Disclaimer of Warranties

Our products are provided "as is" without warranties of any kind, express or implied. We do not guarantee that:

• Products will meet your specific requirements
• Wood will not naturally age or change color over time
• Products will be suitable for all environmental conditions

Indemnification

You agree to indemnify and hold jade-cove.com harmless from any claims, damages, or expenses arising from your use of our website or products, or your violation of these Terms of Use.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms of Use or your use of our website shall be resolved through good faith negotiation. If negotiation fails, disputes will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

Severability

If any provision of these Terms of Use is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: 347 Birchwood Lane, Kelowna, BC V1Y 4N8, Canada